so, the past week--hell, the past several weeks--has been pretty tortuous and i've been carrying around a fair amount of stress and frustration with work. i'm pretty sure i mentioned this before, but the system i'm working in is going live in 13 weeks, now, and part of my job description dictates that i must make sure that information is set up correctly in said system. well, that's easier said than done when i'm working with complete morons and unreliable people.
for the past two weeks things have been especially trying and we've been working on dicrectory clean-up. what this means is that we have to go through nearly every physician record that we have in our system to make sure they have a contract; the contract is set up correctly; the providers are getting paid and are listed correctly in the global physician directory for their specialty and we had a deadline as of yesterday at noon. all of our other offices had until monday at noon to get anything in to us that still needs correcting and our mailboxes were filled to capacity the past few days with the ginormous influx of data corrections. every one decided that a last minute deluge would be well received by us ... they're wrong.
so, whatever ... you work through it ... what can you do, eh? now, representatives in our texas office claim that they've sent us information corrections and that we've not done them and therefore claim that everything they just sent us within the past day or two is all stuff they've sent us before. this is bullshit. since my start with this company i've worked very closely with those people in the texas office and have never had any problems, but when it's coming down to the wire and shit is hitting the fan, they back away to avoid cast off and push me and others in front of them to catch the detritus. the proverbial "pass the buck" routine you find in almost every office-type setting ... however, they didn't plan on one thing.
ladies and gentlemen, here at work i keep immaculate records of everything i've received, everything i've completed; have yet to complete and i can guarantee you that these last two days worth of "incomplete information changes" are the first time they've been introduced into this office. i've talked with my boss about this and she agrees that they are just trying to get everything in under the deadline and to take the blame off of themselves, it's really easy to say, "oh, but i sent it ... they must not have done it." but as i stated, i keep immaculate records and everything they DID send us was, in fact, not done in our systems, but i know without a shadow of a doubt that we've never seen them before.
anyway, so that's all that's been going on in my life. work, work, work and more work. everyone here is stressed and we can't wait for the madness to be over. i think today we're good, though not sure. gonna be pretty hectic until after the new year.
don't fuck with me fellas ... this ain't my first time at the rodeo. -- joan crawford (faye dunaway), mommy dearest (1981)
Wednesday, August 27, 2008
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1 comment:
Thanks for sharing your experiences here. My wishes for you to get well soon.
Do stay in touch and keep posting.
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